Terms & Conditions

1. Scope of Services

A. Event Management Services

Includes, but is not limited to:

• End-to-end event planning, conceptualization, stage engineering & execution
• Venue coordination, statutory clearances, and vendor operations management
• Scenic stage fabrication, professional acoustic audio, visual arrays & intelligent lighting
• Celebrity, keynote speaker, artist, and top-tier creator booking & hospitality
• Live broadcast streaming, media capturing, PR distribution, and post-event edits
• Delegate check-in, RSVP systems, badge printing, and on-ground attendee flow

All event commitments adhere strictly to the approved statement of work (SOW), technical riders, and agreed milestones.

B. Digital Marketing & AI Services

Includes, but is not limited to:

• Social media growth, editorial management, and community interactions
• Paid customer acquisition across Meta, Google Ads, LinkedIn & YouTube networks
• Technical search engine optimization (SEO), local ranking, and AEO authority
• Verified creator campaigns, talent negotiations, and affiliate frameworks
• Automated retention systems, WhatsApp Business API workflows, and email CRM
• AI-assisted content creation, data mining, lead scoring, and predictive analysis
• High-performance web applications, digital portals, and brand design identity

Note: Digital performance benchmarks depend on dynamic platform algorithms, competitive auction bidding, audience behavior, and client-provided assets.

2. Client Responsibilities

To guarantee project momentum, the client undertakes to:

• Provide complete business briefs, verified brand collateral, and necessary ad account / technical access promptly.
• Review and approve creative concepts, media budgets, and event schedules without undue delay.
• Disburse milestone payments and retainer fees punctually per agreed invoice timelines.
• Ensure that all brand assets, trademarks, images, and copy provided to us are legally owned or appropriately licensed.

Taiiki Media cannot be held liable for project delays stemming from incomplete client materials or delayed authorizations.

3. Payments & Billing

• All fees are payable in the designated currency outlined in the signed commercial quote.
• Advance payments are non-refundable as they commit immediate resource allocation, production reserving, and team scheduling.
• Digital marketing retainers must be settled prior to the inception of each monthly service cycle.
• Any modifications or out-of-scope requests will be itemized and billed through separate supplementary invoices.

Event Booking Terms:

• 50% advance payment required upon contract sign-off to reserve dates and vendor locks.
• Remaining 50% balance due prior to the event setup day unless explicitly stated otherwise in writing.

4. Cancellation & Refunds

Event Management

• Cancellations after planning, architectural drafting, or stage fabrication has commenced are strictly non-refundable.
• Venue cancellation fees, third-party contractor payouts, and celebrity/artist honorariums are non-recoverable under all circumstances.
• Rescheduling requests remain subject to venue availability and may incur supplemental logistical surcharges.

Digital Marketing Retainers

• Due to the immediate expenditure of strategic hours and creative labor, retainers are non-refundable once a cycle commences.
• Direct advertising spend consumed by platform auctions (Google, Meta, etc.) is irreversibly non-refundable.
• Notice of retainer termination requires a minimum of 30 days prior written communication.

5. Third-Party Platforms

We leverage leading third-party ecosystems including Meta, Google Ads, LinkedIn, YouTube, and specialized AI APIs. Taiiki Media assumes no liability for external platform outages, unexpected algorithmic updates, account rejections, or sudden policy shifts enforced by these independent networks.

6. Intellectual Property

• Custom creative blueprints, campaign structures, original video edits, and bespoke code created by Taiiki Media remain the intellectual property of Taiiki Media until full contract balance clearance.
• AI-assisted materials generated for clients are licensed for corporate promotional usage and may not be repackaged for third-party resale.
• Client retains sole ownership of their preexisting trademarks, logos, and proprietary data.

7. Mutual Confidentiality

Both parties agree to treat all business plans, financial models, pricing terms, customer data, and growth strategies disclosed during the project lifecycle with absolute confidentiality. Neither party shall disclose sensitive proprietary assets without prior written consent.

8. Limitation of Liability

Taiiki Media, its directors, and representatives shall not be held liable for indirect, incidental, or consequential losses, including lost revenue or missed business opportunities. Our aggregate legal liability across any claim arising under an engagement is strictly capped at the total amount paid by the client under the specific service invoice in dispute.

9. Acceptable Website Usage

When using our website, users agree not to breach system security, inject malicious code, scrape automated content, or reproduce proprietary visual assets without express written licensing.

10. Amendments & Legal Desk

We reserve the prerogative to revise these Terms periodically. Continued interaction with our services implies acceptance of the current terms.