Refund Policy

1. General Refund Guidelines

• Refund requests are evaluated systematically on a case-by-case basis depending on project status, committed vendor expenditures, and signed deliverables.
• Because our work involves upfront human talent, technical infrastructure, and non-recoverable third-party locks, refunds cannot be granted once work or production has commenced unless explicitly stipulated below.

2. Event Management Services

2.1 Advance Payment & Date Locks

• All corporate and public event bookings require an upfront advance payment to secure calendar dates, engineering teams, and vendor logistics.
• Advance booking deposits are non-refundable as stage procurement, fabrication materials, and staff reservations begin immediately upon contract receipt.

2.2 Event Cancellation by Client

Cancellation 30+ days prior to event day:
A partial refund (up to 30% of total contracted value) may be considered, strictly after deducting non-refundable venue advances, artist retainers, design hours, and planning expenses incurred.

Cancellation within 30 days of event day:
Strictly non-refundable, as all fabrication, technical crew locks, logistics, and partner reservations are finalized.

2.3 Event Postponement

• If a client requests a postponement, Taiiki Media will make reasonable adjustments based on calendar and venue availability.
• Postponement may incur supplemental fees if vendors, venues, or artist booking schedules adjust their pricing for the revised dates.
• Rescheduling is permitted once per contract; subsequent requests will be treated as formal cancellations.

2.4 Event Cancellation by Taiiki Media

In the unlikely event that Taiiki Media initiates an event cancellation due to extraordinary internal circumstances, a complete (100%) refund of all fees paid to us will be promptly processed.

3. Digital Marketing Services

3.1 Retainers & Strategic Execution

Digital campaigns require intensive upfront market research, creative asset development, audience profiling, and technical setup. Consequently, once a monthly cycle has commenced, service fees are non-refundable. This applies to:

• Social media growth and community storytelling
• Performance marketing (Google, Meta, LinkedIn, YouTube ad campaigns)
• Technical Search Engine Optimization (SEO) & AEO
• Web development, interface architecture, and landing page engineering
• Creative asset production, video editing, and copywriting
• Omnichannel CRM automation (WhatsApp and email nurturing)

3.2 Performance & Results Disclaimer

While we engineer high-converting strategies backed by data, marketing outcomes (inquiry volume, sales conversions, ad impressions, ROAS) are inherently tied to third-party market variables, competitive bidding environments, seasonal dynamics, and client operational fulfillment. Consequently, refunds cannot be granted on the basis of subjective dissatisfaction with market campaign yields.

3.3 Monthly Retainer Cycle Cancellations

• All monthly retainers must be settled in advance of the service period.
• Clients may terminate ongoing retainers for subsequent cycles by submitting formal written notice at least 15 days prior to the start of the next billing cycle.

4. AI-Powered Marketing Solutions

Bespoke AI solutions include custom chatbot training, audience predictive modeling, automated workflow integrations, and proprietary algorithm scripting.

• Setup fees, dataset preparation, and API engineering costs are non-refundable once initiated.
• For enterprise AI developments operating under milestone gates, payments released for completed milestone phases are strictly non-refundable.

5. Software Licenses & Subscriptions

Third-party SaaS or proprietary platform licenses provisioned by Taiiki Media are non-refundable upon activation. Cancellation terminates recurring renewal billing without retroactive credit.

6. Disputes & Processing Window

Where a refund is sanctioned in writing:

• Disbursements are executed within 7 to 14 business days via the original banking transaction route.
• Statutory bank transfer surcharges or payment gateway handling deductions are non-refundable.

7. Chargeback Policy

Unilateral or fraudulent chargebacks without prior communication will trigger immediate suspension of all active marketing campaigns, digital accounts, and event services. Taiiki Media reserves the explicit legal right to recover outstanding balances and associated arbitration costs.